Privacy Policy

This privacy policy has been crafted to inform you about the use of your Personally Identifiable Information (PII) online. PII, as defined by US privacy law and information security, is data that can be used either alone or alongside other information to identify, contact, or locate an individual, or to identify an individual in context. Please review our Privacy Policy carefully to understand how we collect, utilize, protect, or otherwise manage your Personally Identifiable Information in line with our website.

Information Collection:

When ordering or registering on our site, you may be prompted to provide your name, email address, mailing address, phone number, credit card information, and/or other details to facilitate your experience. We collect the following categories of information:

1. Registration information provided when creating an account.
2. Transaction information provided when requesting information or purchasing products or services from us.
3. Information provided in public forums.
4. Information provided when using our site and applications.

We collect information through technology, such as cookies.

Information Collection Timing:

We collect information when you create an account, place an order, subscribe to a newsletter, respond to a survey, participate in public forums, fill out a form, or otherwise interact with us.

Information Usage:

We may utilize the collected information for the following purposes:

1. Personalizing user experience to deliver tailored content and product offerings.
2. Processing transactions swiftly.
3. Providing requested products and services.
4. Communicating about account status or transactions, and sending information about our site or policy changes.
5. Enhancing and improving our products, services, and operations.
6. Detecting, investigating, and preventing activities that may violate our policies or laws.

When utilizing our contact forms to transmit information, you acknowledge and consent to receiving communications via email, text messages, and phone calls. These communications may be recorded and/or initiated using automated dialing or emailing equipment or software. However, you reserve the right to opt-out from receiving such communications. Please note that your consent to be contacted is not a prerequisite for purchasing any product or service, and you retain the ability to opt out at any time. Additionally, be advised that message and data rates may apply, and the frequency of messages may vary.

Information Security:

We employ vulnerability scanning and/or scanning to PCI standards and utilize SSL certificates. Our security measures are applied during user registration/account creation and order placement.

The security, integrity, and confidentiality of your information are paramount. We’ve implemented technical, administrative, and physical security measures to safeguard guest information from unauthorized access, disclosure, use, and modification. Despite our best efforts, no security measures are infallible. Personal information is retained for the duration necessary to fulfill the outlined purposes in this Privacy Policy, unless a longer retention period is mandated or permitted by law.

We use a gateway provider.

Cookies:

Yes, we use cookies to enhance user experience. Cookies are small files transferred to your computer’s hard drive through your web browser (if enabled) to recognize your browser and capture certain information. We use cookies to remember and process items in the shopping cart, understand and save user preferences for future visits, and compile aggregate data about site traffic and interaction for improved site experience.

Third Party Disclosure:

We do not sell, trade, or otherwise transfer Personally Identifiable Information.

Third Party Links:

Occasionally, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We have no responsibility or liability for the content and activities of these linked sites but aim to protect the integrity of our site.

Google:

While we have not activated Google AdSense, we may do so in the future.

COPPA Compliance:

We do not specifically market to children under 13.

Fair Information Practices:

In case of a data breach, we will notify users via email and site notification within 7 business days. We agree to the individual redress principle.

Public Records:

Please note that most documents and records maintained by the State of Florida, including electronic data, are public records under Florida Law, subject to certain exceptions. Information submitted through our website may be subject to disclosure pursuant to a public record request. Records will be retained and disposed of per applicable record retention schedules.

Contact Information:

If you have any questions regarding this Privacy Policy, you may contact us using the information below:

Royal Flowers Group

USA: 2020 NW 89th Place, Miami, FL, 33172

Ecuador: 800 Via Cajas, Panamericana Norte, Tabacundo

Email: info@royalflowersgroup.com

Phone Numbers:

Miami: (305) 477 4483‬
Ecuador: (593) 396 26 00